What is the HR Assured Telephone Advisory Service?
Our Telephone Advisory Service is staffed by a team of highly qualified, highly experienced human resources and industrial relations consultants.
At HR Assured, being part of the FCB Group, our people are our difference. Unlike some other advisory services we have a commitment to deliver only the best quality advice. It is for this reason that our telephone advisory team is made up entirely of qualified industrial relations lawyers and consultants based in Australia.
You can access the telephone advisory service at any time.
What does this mean?
We have highly trained staff available to assist you 24 hours a day, 365 days of the year.
We pride ourselves on our unrivalled quality, accessibility and responsiveness.
How do we achieve this?
We stack our Telephone Advisory Service roster with a sufficient number of highly trained workplace relations specialists.
How does the HR Assured Telephone Advisory Service work?
Step 1: You call the Telephone Advisory Service
If you have a workplace relations issue and you need advice, you call our Telephone Advisory Service and explain your issue to one of our consultants.
We guarantee that your call will be answered promptly and that you will talk to a specialist consultant.
Step 2: You receive the advice you need
Our consultants work in partnership with you to resolve any issues you may be facing. If the consultant who answered your call cannot assist you because your issue is particularly complex or requires specialist knowledge, your call will be escalated to an advisor with the expertise to provide you with the support and assistance you require.
We log every call we receive from you on your client account. This means that we can tell whether you are having problems in a particular area and, if so, will investigate whether there are underlying systemic issues in your business that need to be addressed.
How will HR Assured’s Telephone Advisory Service help your business?
Having access to HR Assured’s Telephone Advisory Service will help your business in the following ways:
- It means that you have access to expert advice whenever you need it.
- You do not pay extra for this service because it is part of the HR Assured package.
- You have peace of mind because you know you are speaking to highly trained and experienced consultants who specialise in workplace relations.