Telephone Advisory Service

Our dedicated specialist consultants are all experienced HR and IR professionals and qualified solicitors, backed by the Accredited Specialist lawyers at Citation Legal, making them the best consultants in the industry. They’re smart and they’re creative. There’s nothing they haven’t seen before. No HR nightmare from which they haven’t managed to extract a client. We’re justifiably proud of their track record for exceptional service. They’re also personable and friendly (though they don’t let that get in the way of doing their job).

When you need help you’ll get it — and fast! With an active roster and the depth to ensure high-quality service, we’ve achieved market-leading TAS service standards. Based on data for the last three years, our first time response rate exceeds 98% and we have an average answer time of 27.8 seconds. We also have a transfer rate below 1% — meaning fewer than one call in a hundred needs to be escalated to a supervisor due to complexity. So when you call you’ll get the HR advice you need without delay or the need for a call back. It’s why over 11,000 Australian businesses rely on us for workplace advice.

You won’t be left confused by jargon, vague answers or legal terminology, or be fobbed off with a generic or band-aid solution. Our experts deliver clear, detailed, easy-to-follow advice and can walk you through even the most difficult situations, step-by-step if necessary. We focus on helping you achieve a lasting solution to your workplace issues rather than merely offering one-off pieces of advice — meaning you get a smart solution tailored to your unique situation. We’re also about more than just advice: our TAS team is trained to assist with all aspects of HRA Cloud, and can do other things such as preparing custom documents and emails.

Forget foreign call-centres. Forget call-centres altogether. You’ll be speaking to someone in Australia, with Australian qualifications, who knows Australian law. Call us multiple times and you’ll often speak to the same person, allowing you to build personal, first-name relationships with the people who’re there to support you and your business.